Shipping information

Australian orders are shipped FREE via Australia Post standard parcel post.

We also offer a Receipted Delivery option to customers in Australia. These parcels are able to be tracked throughout the postal system and you will receive the unique tracking number via email when your parcel has been shipped. Receipted Delivery is offered at a flat rate of $7.95 per parcel.

If we receive your order by 2.00pm AEST on a business day we will ship your order that same day. Whilst Australia Post advises that their standard delivery is five days most of our customers receive their order the next business day or two after we have posted it. This is a little longer if you are in a regional location.

Delays in the postal system are a fact of life, so please allow up to 10 business days before worrying too much. If your order has still not arrived after this please contact us on 1300 780 830 or via email. On the very rare occasion that your parcel is lost and has not arrived in the above timeframe we take responsibility for it, and will replace it immediately.

International Orders & Shipping
suzy hausfrau yarn store ships internationally to all countries via Australia Post air freight. Our website automatically calculates the postage at checkout.

Some of our international postage rates are listed below.
New Zealand

  • Flat rate $9.95 on parcels up to 1kg
  • 1-1.5kg $27.95

North America

  • 0-500g $13.70
  • 501g-1kg $28.90
  • 1-1.5kg $41.40

United Kingdom and Western Europe

  • 0-500g $17.20
  • 501g-1kg $37.00
  • 1-1.5kg $53.50