All Australian orders are shipped FREE via Australia Post standard parcel post.
If we receive your order by 2.00pm AEST on a business day we will ship your order that same day. Whilst Australia Post advises that their standard delivery is five days most of our customers receive their order the next business day or two after we have posted it. This is a little longer if you are in a regional location.
Delays in the postal system are a fact of life, so please allow up to 10 business days before worrying too much. If your order has still not arrived after this please contact us on 1300 780 830 or via email. On the very rare occasion that your parcel is lost and has not arrived in the above timeframe we take responsibility for it, and will replace it immediately.
We offer a Registered Post option for those customers wanting extra security and insurance for their purchases. This option is available at checkout and the rates are based on the value of your parcel and are as follows:
International Orders & Shipping
suzy hausfrau yarn store ships internationally to all countries via Australia Post air freight. Our website automatically calculates the postage at checkout.
Some of our international postage rates are listed below.
United Kingdom and Western Europe