Privacy policy
Suzy hausfrau pty ltd has compiled this statement to display its policies to protect customers shopping with the store and to outline its information gathering practices.

Use of your information
Suzy hausfrau does not sell or rent your personal information to third parties. We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of suzy hausfrau pty ltd, our users or others.

Email
It is the policy of suzy hausfrau pty ltd to send our members emails throughout the purchasing process and other newsletter emails they elect to receive. These emails may include promotional material to its related to suzy hausfrau pty ltd. We do use email as a means of receiving feedback from our members, and we encourage you to email us your questions or comments. It is our policy to immediately remove any member from any mailing list upon the member’s request.


Delivery address details
Suzy hausfrau pty ltd enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which must be your own.

Credit card security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via suzy hausfrau website; all transactions are processed through a secure payment service provider. Suzy hausfrau pty ltd uses Paypal to provide this service. This service hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by suzy hausfrau pty ltd and cannot be accessed by its staff.

Suzy hausfrau pty ltd vouchers/gift certificates
Suzy hausfrau pty ltd provides the facilities to present and redeem vouchers through the checkout system. Any voucher is to be used at the discretion of suzy hausfrau. Suzy hausfrau pty ltd also holds the right to terminate any voucher/gift certificate which they believe is being misused.

Cookies
Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. We use cookies to improve the user experience. Cookies are widely used on most major Web sites.

Other information we collect
We collect and use additional information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at suzy hausfrau pty ltd.

If you have any questions about our privacy policies or any other matter, please contact us

Warranty
Suzy hausfrau pty ltd warranty covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Competition and Consumer Act 2010
The Competition and Consumer Act, 2010 sets out minimum standards for goods sold by suzy hausfrau pty ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. The Competition and Consumer Act 2010 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Competition and Consumer Act 2010.

Returns and exchanges
The following process is to followed when seeking a return or exchange of goods:

1. Contact suzy hausfrau and confirm that a return or exchange is required.
2. Using packaging stout enough to safely ship the goods, return the items by using an insured parcel carrier service. Include in the package a copy of the original packing slip and any other relevant correspondence regarding the return. Note that packages sent to suzy hausfrau and lost in transit are the sender’s responsibility and insured postage is strongly recommended.
3. Send returns to:

suzy hausfrau pty ltd
PO Box 7463
Canberra BC ACT 2610

4. Keep a record of your shipment until you have received your replacement, credit or refund.
5. Once we have the product we will assess the warranty claim and contact you to arrange the best solution